The client is a world-renowned smart energy technology service provider with technical services, research and development capabilities and technical level. Its business covers R&D and sales of smart blowers, smart wind field software and many other fields. At present, it has successively completed global strategic layout in China, Denmark, the United States, the United Kingdom, Japan etc..

The client is an emerging enterprise in wind power, and its business has doubled for many consecutive years. Fast-growing enterprises usually has management problems, and these small problems can easily lead to customer dissatisfaction. The client wants to find out specific problems existing through this survey and point out direction for later improvement.

This survey evaluates satisfaction from three dimensions: group, provincial company and wind field, and from three aspects: delivery, product and service. Due to different work contents of three roles in the whole project, design different indicator systems for three roles, and the analysis dimensions are subdivided as follows according to functional characteristics: planning, procurement, safety and health, engineering, project, operation and maintenance

1. Through continuous satisfaction studies, CMRC helps client identify weak links in management, and points out responsible departments through customer feedback. Under leadership of quality management department, organize all departments to issue rectification plan and supervise rectification progress to form a closed loop. 2. The client\'s praise to client has been improved, and the client\'s efforts to improve customer’s satisfaction have been recognized; At the same time, the internal enterprise management has also been optimized.