the client is a centralized medical health care center, a regional medical center of traditional Chinese medicine, integrated scientific research, teaching, prevention and health promotion, is a \"national demonstration hospital of traditional Chinese medicine\", has been named the national \"baby-friendly hospitals\", the national natural science fund supporting institution, etc., is China\'s national emergency medicine branch of medicine institute director unit and vice president member.

The client is a regional TCM medical center, has provided local TCM medical services for many years. The client aims to understand current situation of patient satisfaction of hospital through this survey, provide data support for performance evaluation of various departments, and continuously improve patient satisfaction.

This survey is based on different departments, make satisfaction evaluation for each link of medical treatment from outpatient, inpatient & AMP，discharge patient. Since they are in different contact links of hospital, different indicator systems are designed, and dimensions are determined according to contact links, which leads to numerous problems and puts forward high requirements for project management and control ability.

Through continuous satisfaction study, help client to identify weak links in management, and point to all departments of hospital through patient feedback. According to feedback from patients, organize all departments to make rectification plans and supervise rectification progress to form a closed loop. Solved problems that patients had been complaining but not solved in the past, patients praised the hospital and recognized the efforts made by hospital; At the same time, optimized internal department management